Privacy Policy

Privacy Policy – SRIKOSH

Last Updated: 29 October 2026

At SRIKOSH, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact our customer support team.

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for the collection or processing of personal information, we will seek that consent through the appropriate process.

1. About SRIKOSH

SRIKOSH is an online shopping destination offering spiritual products, devotional accessories, religious essentials, pooja kits, and lifestyle products.

Our product range includes:

  • Yantras and spiritual accessories.
  • Rudraksha beads, malas, and crystal malas.
  • Crystal bracelets and other accessories.
  • Kaal Sarp Dosh, Maha Mrityunjaya, and Mool Shanti pooja kits.
  • Pooja samagri and religious essentials.
  • Artificial jewellery, devotional gifts, and related products.

This Privacy Policy applies to information collected through our website, customer support channels, order processing activities, and other interactions with SRIKOSH.

2. Information We Collect

We may collect the following categories of information, depending on how you use our website.

A. Personal Information

When you place an order or contact us, we may collect:

  • Full name.
  • Mobile number.
  • Email address.
  • Billing address.
  • Shipping or delivery address.
  • Order details and purchase history.
  • Information you voluntarily provide when contacting customer support.

We use this information primarily to process orders, arrange deliveries, communicate with customers, and provide after-sales assistance.

B. Payment Information

Payments may be processed through third-party payment gateways or other authorised payment providers.

Depending on the payment method, the relevant provider may process payment-related information. SRIKOSH does not intend to collect or store complete card security codes or other sensitive payment credentials on its own systems.

Payment processing is subject to the applicable provider's terms and privacy practices.

C. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and website interactions.
  • Referral source and approximate usage information.
  • Cookies and similar technologies, where used.

This information helps us understand website performance, improve functionality, maintain security, and identify technical problems.

3. How We Use Your Information

SRIKOSH may use your information for the following purposes:

  1. Order processing: To confirm purchases, process payments, and fulfil orders.
  2. Delivery services: To share necessary information with courier partners for delivering your products.
  3. Customer support: To answer questions, resolve complaints, and assist with returns or refunds.
  4. Order updates: To send order confirmations, shipping notifications, delivery updates, and important service messages.
  5. Website improvement: To analyse website usage and improve product listings, navigation, and shopping experiences.
  6. Security and fraud prevention: To detect suspicious transactions, protect accounts, and prevent misuse.
  7. Marketing communications: To send promotional emails, SMS messages, or WhatsApp communications where permitted and, when required, with your consent.
  8. Legal compliance: To meet applicable legal, tax, accounting, regulatory, and other lawful obligations.

We will not use personal information for purposes incompatible with the applicable legal requirements governing its collection.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience.

Depending on the technologies enabled on our website, these may include:

  • Essential cookies required for website functionality.
  • Preference cookies that remember selected settings.
  • Analytics cookies that help us understand website traffic.
  • Advertising cookies used for relevant marketing, where enabled.

You can manage cookies through your browser settings and any cookie preference controls provided on our website. Disabling certain cookies may affect some website features.

Where required by law, we will obtain the appropriate consent before using non-essential cookies or similar tracking technologies.

5. Sharing of Personal Information

SRIKOSH does not sell customers' personal information to third parties as part of its ordinary business practices.

We may share necessary information with trusted service providers when required to operate our store, fulfil orders, or provide services. These providers may include:

  • Payment gateways and payment service providers.
  • Courier and logistics companies.
  • E-commerce hosting and website service providers.
  • Customer support and communication providers.
  • Analytics and marketing service providers, where used.
  • Professional advisers, auditors, and legal representatives, where necessary.

We may also disclose information when required by law, pursuant to a valid legal request, or when reasonably necessary to investigate fraud, protect rights, or maintain website security.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose and to apply appropriate safeguards where required.

6. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services, including payment providers, delivery tracking platforms, or social media services.

These third parties may collect or process information under their own privacy policies. SRIKOSH does not control the independent privacy practices of external websites.

We encourage customers to review the privacy policies of third-party services before providing information directly to them.

7. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

Depending on our systems and service providers, security measures may include access controls, secure connections, restricted access to customer information, and other appropriate technical and organisational safeguards.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate action and provide notifications as required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, dispute resolution, security, and compliance with applicable legal obligations.

Certain transaction, tax, accounting, and operational records may need to be retained for legally prescribed periods.

When personal information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal requirements and legitimate retention obligations.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

  • Request information about the personal data we process about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a concern or submit a privacy-related complaint.
  • Exercise any additional rights available under applicable data protection law.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting our customer support team. You may also ask us to stop promotional SMS or WhatsApp communications.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. We may also retain information where required or permitted by law.

To exercise your rights, please contact us using the details provided at the end of this policy.

10. Children's Privacy

SRIKOSH is intended for general shoppers and is not specifically directed at children.

We do not knowingly seek to collect children's personal information in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe that a child has provided personal information in circumstances that are not permitted by law, please contact us so that we can review the matter and take appropriate action.

11. Promotional Communications

We may use your contact information to share offers, new product announcements, festival collections, and other updates where permitted by law.

You can opt out of promotional communications at any time. Even if you opt out of marketing, we may continue to send essential messages relating to your orders, payments, deliveries, returns, refunds, or account security.

We will handle marketing consent and withdrawal requests in accordance with applicable legal requirements.

12. International Data Transfers

Some of our website service providers or technology partners may process information using systems located outside your state or country.

Where personal information is transferred internationally, SRIKOSH will follow applicable Indian laws and any relevant restrictions or safeguards governing such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, website features, service providers, business practices, or legal obligations.

Any revised policy will be published on this page with an updated “Last Updated” date.

We encourage customers to review this page periodically to stay informed about how their information is handled.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below.

Brand Name: SRIKOSH

Website: https://srikosh.com/

Email: astropujatirth@gmail.com

Phone/WhatsApp:  +91 8750446655

Business Address: Shyam Park Main, Sahibababd, Ghaziabad Uttar Pradesh 201005

Privacy Grievance Contact: Insert the designated contact person's name or role and contact details

We will review privacy-related requests and respond in accordance with applicable law.

Thank you for trusting SRIKOSH. We value your privacy and appreciate the opportunity to serve you.

SRIKOSH – Khaas Bhi, Apna Bhi.