Shipping & Delivery Policy – SRIKOSH

At SRIKOSH, we aim to deliver your orders safely, efficiently, and conveniently. We work with delivery and logistics partners to ensure that your spiritual products, pooja essentials, and lifestyle accessories reach you in good condition.

1. Shipping Across India

SRIKOSH aims to deliver orders across serviceable PIN codes in India. Delivery availability depends on the coverage of our logistics partners.

Before placing an order, customers should provide a complete and accurate shipping address, PIN code, email address, and contact number to help ensure smooth delivery.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 2–3 working days after confirmation of the order and payment, where applicable.

During festivals, promotional campaigns, high-demand periods, or unforeseen operational circumstances, processing may take longer.

Once your order has been dispatched, we will share the available tracking details through your registered email address, SMS, WhatsApp, or other communication channel used for your order.

3. Order Tracking

After dispatch, customers will receive tracking information, where supported by the logistics partner. This may include a tracking link and an Air Waybill (AWB) number.

You can use these details to check the shipment status and follow its progress until delivery.

If tracking information is unavailable or your shipment appears delayed, please contact our customer support team with your order number.

4. Estimated Delivery Time

Delivery Within India

Orders are generally expected to arrive within 7–10 working days from the date of dispatch, depending on the delivery destination and courier service.

Delivery timelines are estimates and may vary due to:

• Courier and logistics operations.
• Remote or difficult-to-service locations.
• Public holidays and festival periods.
• Weather conditions or transport disruptions.
• Incorrect or incomplete delivery information.
• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

5. Shipping Charges Within India

SRIKOSH may offer free shipping on orders above ₹299, subject to the applicable offer and the terms displayed on the website at checkout.

For orders below the qualifying amount, shipping charges, if applicable, will be displayed during checkout before the order is placed.

Any shipping promotions, minimum order values, and exclusions will be communicated clearly on the website.

6. International Shipping

International shipping may be offered to selected countries, depending on product availability, destination restrictions, and logistics coverage.

Where international shipping is available, estimated delivery timelines and shipping charges will be displayed during checkout or communicated before order confirmation.

International deliveries may take longer due to customs clearance, local courier operations, and destination-country regulations.

International Shipping Charges & Customs Duties

International shipping charges may be calculated based on the shipment's weight, destination, and applicable courier rates.

Unless explicitly stated otherwise at checkout, international shipments may be sent on a Delivery Duty Unpaid (DDU) basis. Under this arrangement, the recipient may be responsible for applicable import duties, customs charges, and local taxes imposed by the destination country.

Customers should check their country's import requirements before placing an international order.

If customs duties or required charges are not paid, the shipment may be delayed, held by customs, or returned to the sender. Any resulting shipping costs or refund adjustments will be handled in accordance with the disclosed order terms and applicable law.

7. Incorrect Address & Failed Delivery

Customers are responsible for entering accurate delivery details during checkout.

If a shipment cannot be delivered because the address is incomplete or incorrect, the customer is unavailable, or the courier cannot access the delivery location, additional delivery attempts or further instructions may be required.

If an order is returned to SRIKOSH, our customer support team will contact the customer, where possible, to determine the next steps. Any additional charges will be communicated before they are applied, where applicable.

8. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact SRIKOSH customer support promptly with your order number and supporting photographs or other relevant evidence, where available.

We will investigate the issue and provide an appropriate resolution in accordance with our Return, Refund & Cancellation Policy and applicable consumer protection laws.

Please retain the product and its packaging until the issue has been resolved.

9. Delays & Unforeseen Circumstances

Although we work to meet estimated delivery timelines, SRIKOSH cannot guarantee delivery on an exact date unless expressly confirmed.

Delays may occur due to weather events, natural disasters, government restrictions, strikes, courier disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to help customers obtain shipment updates and resolve delivery concerns.

10. Contact Us

For shipping, delivery, tracking, or order-related assistance, please contact us using the details below.

Brand Name: SRIKOSH

Website:https://srikosh.com/

Email: astropujatirth@gmail.com

WhatsApp/Phone: +91 8750446655

Please include your order number when contacting our team so that we can assist you more efficiently.

Thank you for choosing SRIKOSH. We look forward to delivering your spiritual essentials and traditional products to your doorstep.

SRIKOSH – Khaas Bhi, Apna Bhi.