Return, Exchange, Refund & Cancellation Policy – SRIKOSH

At SRIKOSH, we want you to have a smooth and satisfying shopping experience. If you need to return or exchange a product, please review the following policy before placing your request.

1. Return & Exchange Policy

Request Window: Return or exchange requests must be submitted within 7 days of receiving your product, subject to the eligibility conditions below.

How to Request: Contact our customer support team through WhatsApp at +91 8750446655 with your order number, product details, and reason for the request.

Processing Fee: A ₹150 processing fee may apply per return or exchange request, where permitted by applicable law and disclosed before the request is confirmed.

Product Condition: Products must be unused, in their original condition, and returned with the original packaging, tags, accessories, and other included items, where applicable. Products showing signs of use, damage caused after delivery, or missing components may be ineligible for a change-of-mind return, subject to applicable consumer rights.

Pickup Arrangement: Once your return or exchange request is approved, our team will arrange a pickup through our courier partner, generally within 2–3 working days, subject to service availability.

Please pack the product securely in its original packaging. Our team will share any necessary pickup instructions.

Quality Check: Once the returned product reaches us, our team will inspect its condition and verify the request before approving an eligible exchange or refund.

Exchange: After the returned product passes the quality check, the approved replacement will be dispatched, subject to product availability. If the replacement is unavailable, our team will contact you to discuss the available resolution.

2. Refund Policy

Refund Method: For eligible change-of-mind returns, SRIKOSH may offer a one-time-use coupon code valid for 1 year from the date of issue, where permitted by applicable law and agreed to by the customer.

Coupon Usage: The coupon may be used once per order and is subject to the terms communicated when it is issued.

Refund Processing: Once an eligible return has been received and approved, we will process the applicable refund or coupon within a reasonable timeframe and communicate the details to the customer.

Damaged, Defective, or Incorrect Products: If you receive a damaged, defective, incomplete, or incorrect product, please contact us promptly with your order details and supporting photographs or videos, where available. We will review the issue and provide an appropriate resolution in accordance with applicable law. Mandatory consumer remedies will not be restricted by this policy.

Prepaid Orders Not Accepted at Delivery: If a customer refuses a prepaid shipment after dispatch for reasons unrelated to damage, defect, incorrect supply, or another legally protected reason, a deduction of ₹150 toward forward and return shipping costs may apply where legally permitted and disclosed. Any applicable refund will be handled in accordance with the law.

3. Order Cancellation Policy

Cancellation Window: Orders may be cancelled before dispatch. Since most orders are processed within approximately 24 hours, please contact us as soon as possible if you wish to cancel.

Prepaid Orders: If cancellation is accepted before dispatch, the amount paid will be refunded through the applicable refund method. A coupon code may be offered as an alternative where legally permitted and agreed to by the customer. We will communicate the expected processing timeline after confirming the cancellation.

Cash on Delivery (COD) Orders: Our team may contact you to confirm your order before dispatch. If the order is cancelled before dispatch, no cancellation fee will apply.

Orders Already Dispatched: Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team to understand the available options under our return policy. This restriction does not affect any rights available under applicable consumer law.

4. Important Conditions

• Please provide your correct order number and contact information when submitting a request.
• Keep the product, packaging, tags, and included accessories safe until the request is resolved.
• Return and exchange approval is subject to product eligibility and applicable law.
• Delivery timelines for pickups, replacements, and refunds may vary depending on courier operations and payment providers.
• No fee or policy restriction will apply where it would unlawfully limit a customer's statutory rights.
• SRIKOSH reserves the right to investigate suspected fraudulent or abusive claims, while handling genuine complaints fairly.

5. Contact Us

For return, exchange, refund, or cancellation assistance, please contact:

Brand: SRIKOSH

Website: https://srikosh.com/

WhatsApp: +91 8750446655

Email: astropujatirth@gmail.com

We appreciate your trust in SRIKOSH and are committed to helping you resolve your concerns fairly and efficiently.

SRIKOSH – Khaas Bhi, Apna Bhi.